Refund policy

Statutory right of withdrawal

Consumers have fourteen days from receipt of the goods to notify their decision to withdraw, without having to give any reason. Where several goods from the same order are delivered separately, the period runs from receipt of the last item.

The request may be made using the model form available for download here: withdrawal form (PDF), or using the online withdrawal function available here: Withdraw from the contract here. Customers may also send any unambiguous statement to boutique@laruchotte.com. An acknowledgement of receipt is sent on a durable medium.

Returning products

After notifying their withdrawal, customers must return the products within fourteen days at the latest to the following address: La ferme de la Ruchotte, La Ruchotte, 21360 Bligny-sur-Ouche, France. Except in the case of a defective or non-conforming product or an error by the seller, the direct cost of returning the goods is borne by the customer.

Customers may handle the product only to the extent necessary to establish its nature, characteristics and functioning. They may be held liable for any diminished value resulting from handling beyond what would normally be acceptable in a shop.

Statutory exceptions

Under the conditions laid down by law, the right of withdrawal does not apply in particular to:

  • goods made to the customer’s specifications or clearly personalised;

  • goods liable to deteriorate or expire rapidly;

  • sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery;

  • the other categories expressly excluded by Article L. 221-28 of the French Consumer Code.

Food products are therefore not automatically excluded: the exception depends in particular on whether they are highly perishable and on their packaging. Any exclusion will be clearly indicated on the product page before ordering.

Refunds

In the event of a valid withdrawal, the seller refunds all sums received, including the initial standard delivery costs, no later than fourteen days after being informed of the decision. The refund may be withheld until the goods have been received back or until proof of dispatch has been supplied, whichever is earlier.

Any additional cost resulting from choosing a delivery method more expensive than the standard delivery offered is not refunded. The refund is made using the same means of payment, unless the customer expressly agrees otherwise and at no additional cost.

Defective, damaged or non-conforming products

Returns based on the statutory guarantee of conformity or on damage attributable to the seller are handled at no cost to the consumer. Customers should contact our customer service (boutique@laruchotte.com or +33 3 80 20 04 79) with their order number, a description and, if possible, photographs. This policy does not limit the rights arising from the statutory guarantees.

Exchanges

Exchanges of size or model are offered subject to availability. To avoid delays, the seller may refund the returned product and invite the customer to place a new order. The rules on the right of withdrawal continue to apply.